Tsubozen is a long-established pottery store that operated in Setomonocho, Osaka (Awaza, Nishi-ku, Osaka City) from 1867 to 2021.
Our store faces the Nishiyokobori River and has contributed to the trade of ceramics and the development of Osaka with merchants from all over the country. In particular, the second-generation owner, Zen'emon Misaki, led the ceramics industry with unique product development and the publication of the industry magazine "Togyo Jiho." The fourth-generation owner, Masayuki Misaki, also worked to introduce Western tableware and preserve the culture, and continued to cherish and protect the history and culture of Setomonomachi.
Now handed over to the fifth generation, the business continues to deliver a variety of exquisite Japanese and Western products to our customers through a new online store sales system.

 

◎ History

・Founded in Setomonocho (currently Nishi-ku, Osaka) in 1867
・1906: Second-generation owner Zenemon Misaki begins 　publishing the "Ceramics Times"
・1950: Fourth-generation owner Masayuki Misaki begins 　importing and selling European tableware
・1995: Recreates the map from the "Naniwa Famous Places Guide" 　onto an Arita-yaki picture plate
・2021: Closes store operations
・2024: Takes over to the fifth-generation owner and begins a new 　journey

 

 

◎About the product

The products we sell are unused vintage items .
Because these are vintage items, stock is limited and many of the items we sell are one-of-a-kind.
The products sold in our store are items that were in stock at the time when we purchased and procured them both domestically and internationally during the Showa era.
We carry many products that can only be purchased at our store, including discontinued products and branded products whose manufacturers are no longer in business.

◎ About the condition of the product

We check the condition of the product (whether or not it is damaged) before listing it.
If an item is damaged, the details will be clearly stated on the product description page, so please check before placing your order.
We will also respond to any inquiries before you place an order.

Depending on the manufacturing method of the product, there may be individual differences between products.
For products that have been hand painted, the designs may vary from product to product.
For products that include manual processes (handmade), there may be individual differences between products, such as differences in shape such as dents, or the presence or absence of scratches.
Please understand and enjoy the individuality of this vintage item.

*For details about the product, please check the product page or contact us via the inquiry form. We will check and reply to you.

The payment methods available at our store are as follows:

◎Credit card (VISA / MASTER / AMEX / JCB)
Payment can only be made in one lump sum; installment payments are not available.

◎Shop pay

◎Apple Pay

◎Google Pay

*Please note that you cannot change the payment method after payment has been completed.

◎Delivery company: Yamato Transport, Japan Post, Sagawa Express

◎Delivery time: 3 to 4 business days from order

◎Shipping fee: Nationwide flat rate shipping fee of 750 yen (tax included)
Customers who purchase products worth 10,000 yen (tax included) or more in one order will receive free shipping.

*Please note that the shipping company may change without notice.

◎ We cannot accept returns or exchanges for products that meet the following conditions:

◎Returns and exchanges due to customer reasons (different image, wrong size, etc.)
◎ Products that have been delivered more than 8 days ago ◎ Products that have been opened ◎ Products that have been used ◎ Sale items ◎ Made-to-order items ◎ Products that have been damaged or soiled by the customer ◎ If the delivery address is different from the orderer (excluding defective products)

◎ Procedure

1: Please email us the following information within 8 days of receiving your product:
◎ Your name ◎ Your address ◎ Your contact email address ◎ Photos of the defective part (If there is any damage, please include a photo)
◎ Order number (listed in the order confirmation email sent to you)

2: After checking your email, we will only accept returns, exchanges, or refunds if we deem it necessary.

*If you do not receive a reply within 3 business days after sending the email, please contact us again. Please note that emails may not be delivered properly due to spam filters, so please make sure that you can receive emails from the following domains.

Contact address

Q. I forgot to enter the coupon code. Can I apply it later?
A. Due to system limitations, coupon codes cannot be applied to orders after payment has been completed.

Q. Can you ship overseas?
A. Currently, we only ship within Japan. We plan to gradually start shipping overseas in the future. We will announce this on our website and on social media when shipping becomes possible.

Q: Will there be restocks?
A. Please contact us using the inquiry form, including the product name, color, size, etc. of the product you would like to purchase. Some products may be discontinued or cannot be restocked, so we will check whether they will be restocked and contact you.

Q. Can I cancel the contract?
A. The cooling off period is a consumer protection system for door-to-door sales. Please note that it does not apply to internet sales.

Detailed information about the product, payment, delivery/shipping fees, and returns/exchanges is listed on the above page.
If you have any questions, please contact us using the inquiry form or by email. We will reply after checking.

Seller	Tsubozen Shoten Co., Ltd.
Operations Manager	Hiroyuki Misaki
location	1-5-8 Nakayama Sakuradai, Takarazuka City, Hyogo Prefecture
telephone number	080-1456-6573
email address	info@tsubozen.com
Sales URL	www.tsubozen.com
Payment Method	● Credit card (visa, Mastercard, AMERICANEXPRESS, JCB) ● Shop Pay ● Apple Pay ● Google Pay
Required amount other than the product price	Shipping fee: 750 yen (tax included) nationwide Customers who purchase products worth 10,000 yen (tax included) or more in one order will receive free shipping.
Sales volume	From 1 piece
Product delivery time	Within 3 to 4 business days of order
Product delivery method	After making the arrangements, the shipping company will deliver the item to the specified address.
Returns and Exchanges	We cannot accept returns or exchanges in the following cases: -Items that have been delivered more than 8 days ago - Products after opening - The product you used - Sale items - Made to order - Products that have been damaged or soiled by the customer - Returns and exchanges due to customer reasons (different image, wrong size, etc.) - If the orderer and the delivery address are different (excluding defective products) [Returnable] In the case of "defective products/mistakes in our products" that do not fall under the above categories [Return Method] Please email us the following information within 8 days of receiving your product: Name ● Address ● Contact email address - Photos of the defective parts (if there is any damage, please provide photos) ● Your order number (found in the order confirmation email sent to you) After checking your email, we will guide you through the refund procedure only if it is determined that a refund is necessary. *Return shipping costs: Customers are responsible. We will cover the shipping costs for returns due to initial defects or damage.
Representation and product notes	The expressions and reproducibility shown in this product may vary from person to person. There is no guarantee of benefits or effectiveness.